Author Archives: mattprazen@gmail.com

Facing Reality

Facing Reality

You know what needs to be done!

Now is the time to do it!

Just Do It!

JANUARY IS THE TIME FOR RENEWAL AND PLANNING FOR THE NEXT CHAPTER FOR YOUR BUSINESS, SEEKING TO IMPROVE. EVERYONE KNOWS THE LARGEST VARIABLE IN ANY SERVICE BUSINESS IS THE PEOPLE. EVEN SMALL CHANGES IN STAFF CAN MAKE A LARGE IMPACT ON THE FUTURE. JANUARY IS GREAT TIME TO REVIEW YOUR STAFF AND MAKE THOSE TOUGH DECISIONS THAT WILL ALLOW 2014 TO BE A BETTER YEAR THAN 2013. 

 

Who are you carrying in your company?

Jack Welsh the former CEO of GE subscribed to the 20-70-10 rule. 20% of your staff generated 80% of your results; they were the rock stars that made it happen. Like thoroughbred horses you let them run and do not harness them to pull the mundane loads of the business. You care, nurture and reward them generously.

The other 70% of the people support the top 20% and execute on what was required to achieve the company’s goals. They do not create the greatest impact, but they contribute and are required to get things done while the top 20% seek the next big opportunity.

Finally, there is the bottom 10%.  These are the people that struggle to make a contribution.  Sometimes they create more drag than momentum.  They seldom carry their weight and end up being carried by the others. Most of you can look at your organization and point out this person(s) without much effort. The real issue is nobody wants to be the one who makes the tough decision to propel this employee onto their next job outside the company.

Rotting from the core.

While some people must actually be told to leave, ongoing feedback should create a culture where low performance is no surprise to the effected parties. In many cases they will self-eliminate themselves before you have to fire them. You must create clear expectations of performance so that everyone knows what must be achieved and if they slip below that 10% line they expect be subject to consequences.

Some of the reasons I hear as to why not to cull the bottom 10% of employees:

  • I will have to train someone.
  • They are a good person.
  • I am too busy and need even a poor employee.
  • How do I know if I will get someone better?

These are poor excuses and do not hold any real creditability,

  • Training should be documented and allow for a qualified person to step in and run with the role.  If that is not the case you have larger problems.
  • Most people are good; it is their behavior and lack of performance that you dislike.  They have not made a choice to change.
  • You are busy because the low performer is a burden and not helping you focus on your most important items
  • If you utilize a systematic approach when interviewing and you are replacing one of the bottom 10%, you have at least a 9 out 10 chance of getting someone better than the low performer that you are replacing.

The Shark in the Tank

The best reason to eliminate the bottom 10% of your workers is the rest of the staff will realize that if they drop below the 10% line, they are at risk. They will put forth the extra efforts to ever being considered a low performer and avoid putting themselves at risk. I have seen many companies where employees become complacent and feel that little effort is required. They do the minimum and have little or no initiative to push a little harder.

Dealing with low performers helps drive productivity in the organization. A great analogy for dealing with this situation is the idea of putting a shark in the fish tank. In a fish tank without predators, the fish have no reason to swim.  They become sedentary and lethargic.  This creates a higher mortality rate. However when you introduce a shark to their environment, the fish begin to start swimming to avoid becoming a snack for the shark (even though he is not hungry or hunting) and they stay in motion retaining their muscle mass.  The mortality rate for fish drops even considering the fish that the shark does consume.  In addition, moving fish are more attractive to observe and view anyway.

The enemy of great is……..

Do you have a shark swimming in your tank? I am not promoting an environment of fear, but a work culture with consequences. With as few as five employees, companies can upgrade their gene pool and get positive results. However if you choose to settle for low performance, then the best you will ever get is mediocrity or just below average.  Jim Collins says, “The enemy of being great is settling for being good”. While it takes some incremental efforts to be great, the payback is multiples of just being good. This is so very important for the smaller the company as one bad employee in a 5 person company has a 20% impact, while a single bad apple in a 20 person business only has a 5% impact. In either case it should not be ignored

2014 should be a moment of truth for the bottom 10%.

Ok, but let’s not step in it…………..

Caveat: If you have to terminate a person you will need to document the performance issues. While semiannual reviews are the norm, having a system and doing it at least quarterly (if not bi-monthly) will provide justification for the termination. Sometimes the employee will actually self-select themselves for advancement out of the company (they quit).

Originally Posted 1/15/2014

cropped-logo.jpg

Are your “Good” people keeping you from being GREAT

Are your “Good” people keeping you from being GREAT

What are your employee’s Strengths!

Employees that can focus on using their strengths produce higher level of results and are more satisfied with their jobs.

Overcome Staff Weaknesses

When Management and staff recognize and understand the weaknesses they have, they can be avoided, reassigned or supported through the difficulty

Develop a Cohesive TEAM

Avoid being a group of disconnected individuals. A team allows one person’s strength to fill anther’s weakness, however it need to be recognized.

Improve Employee Performance……..

We provide an employee performance worksheet template that can be used to provide circular feedback to leverage the sharing of expectations and measurement to develop improvement of the individual employee.

 

We have 3 sets of employee evaluation tools for the key areas of your business;

  1. The selling professional either in-home salesperson or Service Tech/Plumber
  2. Your CSR and customer facing people
  3. Service Techs/ Plumbers/Installers, Entry/Apprentice level people

Your employees will be compared……

Each evaluation is computer based and requires 30-75 minutes to complete. Your employees will be compared against others in your business. You can also measure them against the national database of those that participate.

You will have a one hour phone session to review the results for your business to help you create a plan for developing your human capital. Once the evaluations have been completed you will receive your data along with anonymous national data from other similar businesses to help you understand where you stand.

Right now we have special pricing that allows us to provide you great value based upon the total numbers of benchmarked employees,
For only…..

  • $349 you can test 5 employees in their respective positions and skills, 
  • $599/10 employees, 
  • $899/15 employee, and 
  • $1249/25 employee. 

This includes the review and telephone coaching on developing your employees and addressing their weaknesses.

Tests for Managers are also available at similar savings.

Contact us and let’s get started in developing your Great Team. Employeetesting@MYPRM.net
or Call 855-867-8558

Just one more thing……………….

Fill in the gaps using your own Precision Recruiting MachineSM.

As you determine the gaps in your business from these human capital evaluations it will be apparent that you will need to fill postions with the right people. We can help you move ahead by creating your own
Precision Recruiting MachineSM
that can find those candidates and create a recruiting strategy.

Respectfully Matt Prazenka and Kerry Webb 

Originally Published 12/14/2013

mechanical aptitude test

GENERAL COGNITIVE REASONING
General aptitude test – know how well applicants can think and solve problems
Compare to Wonderlic – 50 items / 12 minutes

Product #  # of Tests PRICE per test Ext Price
CR01 Single $44.95 $44.95
CR05 5 Pack $34.95 $174.75
CR10 10 Pack $22.95 $229.50
CR25 25 Pack $17.95 $448.75
Order GENERAL COGNITIVE REASONING

MECHANICAL APTITUDE TESTING (Online)
One of the most effective & affordable mechanical tests

Product #   # of Tests Price per test  Ext Price
MA01 Single $49.95 $49.95
MA05 5 Pack $34.95 $174.75
MA10 10 Pack $24.95 $249.50
MA25 25 Pack $19.95 $498.75
Order MECHANICAL APTITUDE TESTING (Online)

PSI  – (Measures Key Personality Dimensions for Business)
Assertiveness, Agreeableness, Conscientiousness, Emotional Intelligence, Extroversion, Integrity, Optimism, Orderliness, Teamwork, Work Drive

Product #   # of Tests Price per test Ext Price 
PS01 Single $59.95 $59.95
PS05 5 Pack $49.95 $249.75
PS10 10 Pack $44.95 $449.50
PS25 25 Pack $39.95 $998.75
Order PSI

MANAGER SKILLS TESTING (Online)
Make the right hiring decision for your manager roles.  Avoid months of problems and headaches. 
This is one of the most effective & affordable tests available to test managerial skills and aptitude.

 Product #  # of Tests Price per test Ext Price 
MGR01 Single $99.95 $99.95
MGR05 5 Pack $87.95 $439.75
Order MANAGER SKILLS TESTING (Online)

BOOKKEEPER AND ADMINISTRATIVE TESTING (Online)

This is one of the most effective tests for bookkeepers and office staff. 
It tests skills on basic accounting, Excel proficiency, cognitive aptitude, and perceptual speed and accuracy.

 Product #  # of Tests Price per test Ext Price 
BAC01 Single $69.95 $69.95
BAC05 5 Pack $59.95 $299.75
Order BOOKKEEPER AND ADMINISTRATIVE TESTING (Online)

ADMINISTRATIVE & CLERICAL TESTING (Online)

Test your office staff to make sure they have the right skills. 
This test measures grammar, spelling, filing skills, and general cognitive aptitude.

 Product #  # of Tests Price per test Ext Price 
ACL01 Single $59.95 $59.95
ACL05 5 Pack $49.95 $249.75
Order ADMINISTRATIVE & CLERICAL TESTING (Online)

MECHANICAL APTITUDE + COGNITIVE REASONING

Great option and better pricing

 Product #  # of Tests Price per test You Save Ext Price
BDA01 Single $59.95 $34.95 $59.95
BDA05 5 Pack $49.95 $19.95 $249.75
BDA10 10 Pack $39.95 $7.95 $399.50
BDA25 25 Pack $32.95 $4.95 $823.75
Order MECHANICAL APTITUDE + COGNITIVE REASONING

MECHANICAL APTITUDE + COGNITIVE REASONING + PSI (Personality)

Great option and better pricing

 Product #  # of Tests Price per test You Save Ext Price
BDB01 Single $84.95 $69.90 $84.95
BDB05 5 Pack $74.95 $44.90 $374.75
BDB10 10 Pack $64.95 $29.90 $649.50
BDB25 25 Pack $54.95 $20.90 $1,373.75
Order MECHANICAL APTITUDE + COGNITIVE REASONING + PSI



EXTENDED DISC – Managers

One of the most widely utilized tools in businesses around the world.

 Product #  # of Tests Price  Ext Price
DIM01 Single $129.95 $129.95
DIM05 5 Pack $119.95 $599.75
DIM10 10 Pack $99.95 $999.50
DIM25 25 Pack $79.95 $1,998.75
Order EXTENDED DISC – Managers

EXTENDED DISC – Sales

One of the most widely utilized tools in businesses around the world. 

Product #   # of Tests Price Ext Price 
DIS01 Single $79.95 $79.95
DIS05 5 Pack $69.95 $349.75
DIS10 10 Pack $59.95 $599.50
DIS25 25 Pack $49.95 $1,248.75
Order EXTENDED DISC – Sales

EXTENDED DISC – General Employees

One of the most widely utilized tools in businesses around the world.

Product #   # of Tests Price  Ext Price
DIE01 Single $59.95 $59.95
DIE05 5 Pack $49.95 $249.75
DIE10 10 Pack $44.95 $449.50
DIE25 25 Pack $39.95 $998.75
Order EXTENDED DISC – General Employees

WONDERLIC

General aptitude test – 50 items / 12 minutes

Identify if a person can thinks at a high school level or higher

Product #   # of Tests Price  Ext Price 
WD01 Single $49.95 $49.95
WD05 5 Pack $35.95 $179.75
WD10 10 Pack $25.95 $259.50
WD25 25 Pack $19.95 $498.75
Order WONDERLIC

MECHANICAL APTITUDE + COGNITIVE REASONING + PSI (Personality)

MECHANICAL APTITUDE + COGNITIVE REASONING + PSI (Personality)
Great option and better pricing

 Product #  # of Tests Price per test You Save Ext Price
BDB01 Single $84.95 $69.90 $84.95
BDB05 5 Pack $74.95 $44.90 $374.75
BDB10 10 Pack $64.95 $29.90 $649.50
BDB25 25 Pack $54.95 $20.90 $1,373.75

 

 

WONDERLIC

WONDERLIC
General aptitude test – 50 items / 12 minutes
Identify if a person can thinks at a high school level or higher

Product #   # of Tests Price  Ext Price 
WD01 Single $49.95 $49.95
WD05 5 Pack $35.95 $179.75
WD10 10 Pack $25.95 $259.50
WD25 25 Pack $19.95 $498.75

 

 

EXTENDED DISC – General Employees

EXTENDED DISC – General Employees
One of the most widely utilized tools in businesses around the world.

Product #   # of Tests Price  Ext Price
DIE01 Single $59.95 $59.95
DIE05 5 Pack $49.95 $249.75
DIE10 10 Pack $44.95 $449.50
DIE25 25 Pack $39.95 $998.75

 

 

EXTENDED DISC – Sales

EXTENDED DISC – Sales
One of the most widely utilized tools in businesses around the world. 

Product #   # of Tests Price Ext Price 
DIS01 Single $79.95 $79.95
DIS05 5 Pack $69.95 $349.75
DIS10 10 Pack $59.95 $599.50
DIS25 25 Pack $49.95 $1,248.75

 

 

EXTENDED DISC – Managers

EXTENDED DISC – Managers
One of the most widely utilized tools in businesses around the world.

 Product #  # of Tests Price  Ext Price
DIM01 Single $129.95 $129.95
DIM05 5 Pack $119.95 $599.75
DIM10 10 Pack $99.95 $999.50
DIM25 25 Pack $79.95 $1,998.75

 

 

MECHANICAL APTITUDE + COGNITIVE REASONING

MECHANICAL APTITUDE + COGNITIVE REASONING
Great option and better pricing

 Product #  # of Tests Price per test You Save Ext Price
BDA01 Single $59.95 $34.95 $59.95
BDA05 5 Pack $49.95 $19.95 $249.75
BDA10 10 Pack $39.95 $7.95 $399.50
BDA25 25 Pack $32.95 $4.95 $823.75

 

 

ADMINISTRATIVE & CLERICAL TESTING (Online)

ADMINISTRATIVE & CLERICAL TESTING (Online)

Test your office staff to make sure they have the right skills.  This test measures grammar, spelling, filing skills, and general cognitive aptitude.

 Product #  # of Tests Price per test Ext Price 
ACL01 Single $59.95 $59.95
ACL05 5 Pack $49.95 $249.75